We're transparent about how we handle your data. This policy explains what we collect, why we collect it, how we protect it, and the rights you have over it.
Zetamicron Technologies ("Zetamicron," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, retain, and protect personal information when you visit www.zetamicron.com, use our products NexureAI or Dexara, or communicate with us.
Our core commitment: We do not sell your personal data. We do not use your data or content you enter into our products to train shared or third-party AI models without your explicit consent. Your business data stays yours.
Sensitive data: Please do not submit special categories of personal data (health, biometric, financial account numbers) unless directly required by the product feature and covered by a separate data processing agreement.
| Purpose | Data Used |
|---|---|
| Providing and operating our products & services | Account info, product data, usage signals |
| Responding to enquiries and providing support | Contact info, communication history |
| Processing payments and managing subscriptions | Billing info, account info |
| Sending product updates and marketing (opt-out available) | Email address |
| Improving and developing our products | Anonymised usage signals, error logs |
| Legal compliance | As required by applicable law |
| Fraud detection and platform security | Log data, usage patterns |
AI inference & training: Content entered into NexureAI and Dexara is processed solely to provide you the service. We do not use this content to train shared AI models. AI features use Anthropic's Claude API under an enterprise agreement that guarantees zero data retention by Anthropic.
For individuals in the EEA and UK, we rely on the following legal bases:
For users in India, we comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).
We do not sell, rent, or trade personal data. We may share information with:
Sub-processor list: A current list of our data sub-processors is available on request. Email contact@zetamicron.com.
| Data Category | Retention Period |
|---|---|
| Account & contact data | Duration of account + 90 days post-closure, then deleted |
| Product data (NexureAI, Dexara) | Duration of subscription + 30 days, then permanently deleted |
| Payment & billing records | 7 years (statutory tax obligation) |
| Support communication logs | 2 years |
| Anonymised usage analytics | Up to 3 years (aggregated, non-identifiable) |
You may request early deletion of your data at any time. Requests are processed within 30 days subject to legal retention obligations.
Manage cookie preferences via the banner on your first visit or through your browser settings. Disabling analytics cookies does not affect your access to our products.
We implement comprehensive security measures to protect your data:
AES-256 at rest, TLS 1.2+ in transit. All API communications encrypted end-to-end.
Role-based access (RBAC), least-privilege principle, and MFA enforced for all internal systems.
Dexara: AWS Mumbai (ap-south-1). NexureAI: AWS US-East. No cross-region transfer without consent.
Comprehensive logs for all data access and modifications within product environments.
Regular penetration testing, vulnerability assessments, and dependency scanning across production.
Documented response plan. Affected users and regulators notified within 72 hours of a confirmed breach.
To responsibly disclose a security vulnerability, contact contact@zetamicron.com.
Depending on your location, you have the following rights over your personal data. Contact us at contact@zetamicron.com to exercise any right — we respond within 30 days.
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data we hold.
Request deletion of your data ("right to be forgotten"), subject to legal retention obligations.
Request we restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer to another provider.
Object to processing based on legitimate interests or for direct marketing.
India (DPDPA 2023): Indian residents have the right to nominate a representative for data rights, and the right to grievance redressal. All requests are handled within 30 days as required by the Act.
If you are in the EEA, UK, or other jurisdictions with data transfer restrictions, your data may be processed in India (Dexara) or the United States (NexureAI infrastructure). Transfers are protected by:
Our products and website are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, contact us at contact@zetamicron.com and we will delete it promptly.
We may update this Privacy Policy periodically. For material changes, we will:
Continued use of our products after the effective date of a revised policy constitutes acceptance of the updated terms.
For privacy questions, data subject requests, or to report a security concern, please reach us below. We aim to respond within 5 business days and resolve all requests within 30 days.
Zetamicron Technologies — responsible for data processing under this policy