Senior ServiceNow Developer

Location: Bangalore | Mode: Hybrid | Employment Type: Full-Time
Experience Required: 5+ Years

Role Overview:

We are looking for a seasoned Senior ServiceNow Developer with a strong foundation in ServiceNow development, particularly in TSM and/or CSM modules. The ideal candidate should be highly skilled in ServiceNow scripting, integrations, and platform customizations, and have experience working within an ITIL framework.

Key Responsibilities:

• Design, develop, and customize applications on the ServiceNow platform.
• Implement and configure TSM/CSM modules and workflows.
• Develop Service Portals, UI Policies, Business Rules, Client Scripts, and Catalog Items.
• Create REST/SOAP integrations with third-party systems using ServiceNow APIs.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Maintain platform performance and ensure scalability.

Required Skills:

• 5+ years of ServiceNow development experience.
• Proficient in ServiceNow APIs and scripting (Client Scripts, Business Rules, UI Scripts).
• Deep understanding of TSM and/or CSM modules.
• Hands-on experience with Service Portals and ITIL-based processes (Incident, Problem, Change, CMDB).
• Certified ServiceNow Administrator (CSA), CSM/TSM certifications preferred.

Preferred Qualifications:

• ITIL Foundation Certification.
• Experience working in Agile/Scrum environments.